Cancellation Policy

1. You can cancel your order only if it hasn’t been shipped yet.

2. To cancel, email our customer support at [email protected]

3. Once we acknowledge your cancellation request, the refund will be processed within 7-15 business days.

4. Orders that have been shipped cannot be canceled.

Refund Policy

• We do not accept returns unless:
  • The product was damaged in transit.
  • The product has physical defects.
  • An incorrect product was shipped.
• To request a return, email us with photos of the damaged or incorrect product within the specified time.
• Requests must be made within 48 hours of receiving the product by writing to [email protected].
• Returns are not accepted if the product has been used, the seal is broken, or the serial number is tampered with.
• After receiving the returned product, we will inspect and validate the claim.

SHIPPING, DELIVERY AND RETURNS

1. We partner with high-speed logistics providers for quick and reliable shipping.
2. Sometimes, unexpected issues can cause shipping delays.
3. If there’s a delay, our customer management team will update you promptly.
4. We’re committed to ensuring you receive your order in perfect condition.
5. If your delivery is delayed, please be patience ; we’re working to get it to you as soon as possible.