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Refund Policy

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Refund Policy

Cancellation Policy

1. You can cancel your order only if it hasn’t been shipped yet.

2. To cancel, email our customer support at care@vitricion.com

3. Once we acknowledge your cancellation request, the refund will be processed within 7-15 business days.

4. Orders that have been shipped cannot be canceled.

Refund Policy

  • We do not accept returns unless:
    • The product was damaged in transit.
    • The product has physical defects.
    • An incorrect product was shipped.
  • To request a return, email us with photos of the damaged or incorrect product within the specified time.
  • Requests must be made within 48 hours of receiving the product by writing to care@vitricion.com.
  • Returns are not accepted if the product has been used, the seal is broken, or the serial number is tampered with.
  • After receiving the returned product, we will inspect and validate the claim.

SHIPPING, DELIVERY AND RETURNS

1. We partner with high-speed logistics providers for quick and reliable shipping.
2. Sometimes, unexpected issues can cause shipping delays.
3. If there’s a delay, our customer management team will update you promptly.
4. We’re committed to ensuring you receive your order in perfect condition.
5. If your delivery is delayed, please be patience ; we’re working to get it to you as soon as possible.